Q&A

I prefer to come to pick up my medication. What are the opening hours?

Check the home page of our website for the opening hours. There you will also find information about pick-up options and delivery service. Outside opening hours you can use the service pharmacy in case of emergency. So you can pick up your medications 24/7.

I would like to receive the original branded medicine instead of the generic box. Is that possible?

This is only possible in the exceptional situation that your general practitioner and the pharmacist jointly determine that there is a medical necessity. This is possible, for example, if you have an allergy to abnormal excipients.

My drug has not been available for some time. What do we do to get the drug anyway?

In case there is no alternative available, the pharmacy makes an attempt to order it abroad.

What is my advantage of being a customer of Network Pharmacies?

The advantage of a pharmacy being a member of Network Pharmacies is that the pharmacies in that network exchange a lot of knowledge and cooperate with each other. This means that you can be confident that your pharmacy is always up to date with the latest developments in pharmacy; both in the area of care, and in the area of drug delivery. And the name also reveals that a Network Pharmacy operates in a network of healthcare providers in your area. So your pharmacy works closely with the family doctor and other local health care providers. Ultimately to oversee your health together.

I am new to living here. How can I register?

Go to the 'Register' page on this website! Fill out the form.

Why is my drug out of stock every time?

It is difficult to pinpoint a specific cause. Because worldwide drug production has shifted to India, there is a great dependence on just a few global producers. If production then comes to a halt there, we eventually notice it in the Netherlands as well. In the Netherlands, we have low drug prices. This means that our country is not always attractive for the pharmaceutical industry to sell drugs. Other countries take precedence for supply. Want to know more about the background of drug shortages? Then click here.

What can I expect from my pharmacy?

The pharmacy deals with drug shortages on a daily basis. Nevertheless, we make every effort to offer you a suitable alternative in the event of a shortage. If the medicine you are taking is suddenly no longer available, there are a number of options:

You will get a medicine with the same active ingredient and strength, if available.
If there is no alternative available, we will consult with your doctor. We will discuss this with you. So you don't have to do anything.

I have another box and I still feel that the remedy works differently? What should I do?

I would like to receive the original branded medicine, instead of the generic box. Is that possible?

My drug has not been available for some time. What does the pharmacy do to get the drug anyway?

In case there is no alternative available, the pharmacy makes an attempt to order it abroad.

How do I request repeat medication?

First make a choice: Do you choose automatic repeat or would you prefer to repeat yourself. Sign up using the form on this website.

How do I request repeat medication?

Do you opt for automatic repeat? Or would you prefer to repeat yourself via your PC or through the app? Apply!

How can I change my information?

From the 'change contact information' form on this website, you can easily make your changes.

How can I stop repeat medication?

Send us a message using the contact form. We will get back to you!

Why do I sometimes have to pay extra at the counter?

Your health insurance company determines which medicines are reimbursed. That means you sometimes have to pay extra. The pharmacy is obligated to follow your health insurer's policy.

What does the preference policy mean?

In most cases, the health insurer reimburses one brand of the same type of drug. We call this the so-called preferred brand. Read more about the preference policy.

Can I ask for a different brand than the one you give me?

You can ask your doctor to issue a medical necessity for a different brand. Is this medical necessity not there according to the doctor or pharmacist? Then you must pay for medication of this brand yourself.