General questions

Do you deliver? Is delivery free?

We offer 1st time delivery free of charge for prescription drugs. If you are not at home and we cannot / may not deliver it through the mailbox then you can pick up the package the next day at the pharmacy.
Eventually we can still deliver it, a 2nd delivery does incur costs.

For more information, please visit the page delivery.

What are our opening hours?

You can find our opening hours on the page opening hours.

Outside our opening hours, you can visit the service pharmacy.

(How) can I hand in my medication?

This is how you hand in medication waste:

• boxes: strips only. The cardboard boxes can go with the waste paper. Do remove the labels from the boxes. The label contains privacy-sensitive information;
• bottles and tubes: remove the label on these as well for privacy reasons;
• Always put used needles in a needle container. You can often get a needle container free of charge from your pharmacy.

For more information, visit our page on submitting medication.

Where can I go with my complaints?

You can find all information about complaints at our complaints page

What does a pharmacy do?

A pharmacy has an important role in health care. We are the specialist in medicines. The pharmacy ensures that you can use your medicines properly and safely. For example, we check whether the medication suits you and whether it goes together with your other medications and/or conditions.

We explain what is involved in a prescription on this page.

You can find more information about pharmacies in general via: apotheek.nl