Privacy Statement

Privacy Statement Network Pharmacies.nl

This privacy statement was last updated on September 4, 2023.

Network Pharmacies.nl (hereafter: Network Pharmacies) part of Nafinco B.V. is a platform and partnership of several pharmacies. You can request various services on our website. Netwerk Apotheken then forwards the request to the participating pharmacy, which will then handle the request. At Netwerk Apotheken, we value your privacy. We therefore comply with the relevant privacy laws and regulations, including the General Data Protection Regulation ("AVG"). This means that we:

State our purposes clearly before we process your personal data, through this privacy statement;
Store as little personal data as possible and only the data necessary for our purposes;
Explicitly seek consent to the processing of your personal data, should consent be required;
Take necessary security measures to protect your personal data. We also impose these obligations on parties who process personal data for us;

Respect your rights, such as the right to access, correct or delete your personal data processed with us.

For what purposes do we use your personal information?

We will use your personal information appropriately. In this privacy statement, we explain what we at Network Pharmacies do with information about you. For each subject we indicate below what we obtain from you, for what purpose we use it, on what basis and how long we keep the data. If you have any questions or would like to know exactly what data we keep about you, please contact us using the contact information found at the bottom of the privacy statement.

Services through participating pharmacies

Network Pharmacies offers you the opportunity to:

enroll online at one of the collaborating pharmacies of Network Pharmacies;
request repeat medication from one of the participating pharmacies. This can also be done via the Medgemak application and/or by telephone. Via the website, fill out the form or use the digital environment via home.myhealth.net;
request a medication review at one of the participating pharmacies;
request a medication consultation to manage the effect of your therapy and prevent incorrect medication use. Medication misuse is more common among people who take more than five medications. This is why the Public Health Inspection requires the pharmacy to conduct a monitoring interview with you. This can be done at the pharmacy or at your home;
request a medication roll if you use multiple medications and the intake schedule is difficult for you. The pharmacy assesses whether a medication roll is appropriate for you. If the medicine roll is appropriate, the pharmacy asks your doctor for permission. You get the medication packaged either at your pharmacy or delivered to your home;
you sign up to pick up medication at a medication vending machine;
have medication delivered to your home free of charge for urgent orders and/or chronic medication.

To do this, we need your personal data, which we process through forms on the website. The pharmacy is then the processing controller for the data received and the further processing of your registration, request for repeat medication or a medication summary.

First and last name
Address information
Addition (optional)
Date of birth
Gender
Telephone number mobile
Phone number (optional)
E-mail address
Preferences

We use this information to pass your request on to the relevant pharmacy (execution of the agreement). The latter will then process the request further. We keep this data as long as necessary to process your registration.

Contact

When you send us an e-mail, fill out our contact form (for example, for a request, question or complaint), contact us by telephone or contact us in any other way, you are accepting our offer to get in touch with us (performance of the agreement). To do this, we use the following information:

Name
E-mail address
Date of birth
Address
Content of message

We use this information to respond to your request, question or complaint. We will keep the information as long as necessary for this contact or for up to 2 years after we last had contact with you.

You can subscribe to our newsletter. We send a newsletter a few times a year with the latest health news and interesting offers.

We process this information based on your consent. We keep your email address as long as you are subscribed to our newsletter. You can unsubscribe at any time using the unsubscribe link in the newsletter. At the time you withdraw your consent, we will delete your data immediately.

Disclosure to other companies or institutions

We share your personal data with third parties only when permitted by current law. We may disclose your personal data to third parties, because we have engaged them to process certain data if;

it is necessary to execute the agreement with you;
you consent to this;
we have a legitimate interest in doing so;
we are required to do so by law (for example, if the police require this in case of suspected crime).

Parties that process personal data on our behalf or your behalf include, for example:

Member pharmacies
IT suppliers and service providers
Payment service providers
Telecom providers
Ingineered consultants and intermediaries
Partners

We use parties that are based in a country outside the European Economic Area ("EEA"). We only use such a party if one of the following situations applies:

This recipient is established in a third country that the European Commission has indicated as providing an adequate level of data protection (an adequacy decision).
The recipient of the personal data provides appropriate safeguards (for example, through EU standard contractual clauses).
We have obtained your explicit consent to do so.

Social media buttons

On our website we use social media buttons, which redirect you to social media platforms. This gives you the option to follow us and share content within the network. The buttons work because of pieces of code that come from the social media networks. If you want to know what the social media platforms do with your personal data, please read the privacy statement of the respective network:

Instagram (privacy statement)
Youtube (privacy statement)

Security

Security of personal data is very important to us. We make sure that your information is secure with us. We are constantly adapting security and paying close attention to what can go wrong.

Changes to this privacy statement

When our organization, service or website changes, we naturally have to update the privacy statement as well. So always note the date above and check regularly for new versions. We will do our best to communicate changes to you.

Your Rights

If you have any questions or would like to know what personal data we hold about you, please feel free to contact us. Our contact details can be found at the bottom of the statement.

You have the following rights:

Right of access: you have the right to see the personal data we process about you.
Right of rectification: you have the right to correct or supplement the personal data we process about you, if it is inaccurate or incomplete.
Right to object: you can object to the processing of your personal data and to direct marketing.
Right to erasure: you can ask us to delete your personal data.
Right to withdraw consent: If you have given us consent to process personal data, you can withdraw this consent at any time.
Right to data portability: If it is technically possible, you have the right to have the personal data we process about you transferred to a third party.
Right to restrict processing: in some cases, you can request us to restrict (temporarily or otherwise) the processing of your personal data.

Please make sure that you always clearly indicate who you are, so that we can be sure that we are not modifying or deleting data belonging to the wrong person.

We will in principle comply with your request within one month. However, this deadline may be extended by up to two months for reasons related to the specific rights of data subjects or the complexity of the request. If we extend this deadline, we will notify you in a timely manner.

If you wish to exercise one of your rights, you can notify us at [email protected]

Filing a complaint

If you would like to file a complaint about the use of your personal information, please send an email to [email protected]. We take up any complaint internally and communicate this further with you.

If you feel that we are not helping you in the right way, you have the right to file a complaint with the regulator. For the Netherlands this is called the Authoriteit Persoonsgegevens.

Contact details

Networkpharmacies.com
Eslaan 1
1404 EE Bussum
E-mail: [email protected]
Telephone: 085 024 0132
KvK number: 81162758