Changes to Phone Availability on Saturdays
Limited phone availability on Saturdays between 9 and 10 a.m.
To ensure we can continue to serve you well even outside our regular business hours, we are open on Saturdays from 10 a.m. to 12 p.m. You are welcome to visit us then for matters that cannot wait until Monday.
Do you have a question by phone that can’t wait? You can reach us by phone on Saturdays between 9 a.m. and 10 a.m.
If you have an order or a refill request, we’d like to remind you of the options available through MedGemak or our website, or we ask that you send us an email.
Do you take chronic medication over a long period of time? If so, sign up for our refill service. This is a free service through which we ensure you receive your refill medication on time. Please visit our website for more information: https://www.netwerkapotheken.nl/apotheek-benraad/producten-diensten/herhaalmedicatie
Warning: Text Messages
It appears that the pharmacy is sending text messages asking you to update your information.
This message is NOT from your pharmacy.
What to do:
Block the number and ignore the message.
For more information about fake messages: mijn.overheid.nl/herken-oplichting/
Warning: Fake emails sent in the name of BENU —> DO NOT CLICK ON ANYTHING
Scammers are currently sending out fake emails. These emails appear to come from the BENU pharmacy chain. If you receive an email like this, do not click on anything—not links, not buttons, and do not open any attachments. Delete the email immediately.
Our pharmacy is not part of BENU
Our pharmacy is affiliated with Netwerk Apotheken. We are therefore not a BENU pharmacy. Nevertheless, we want to warn you. You, too, could receive such a fraudulent email, because scammers send these messages to a large number of people at once.
We also do not send you emails with links that ask you to log in or pay immediately. If you’re unsure about a message that appears to be from us, do not click on the links. Call or send a message to our pharmacy to verify it.
Most important rule: DO NOT CLICK
Never click on links or buttons in an email if:
- You weren’t expecting the message.
- You’re told to do something quickly, such as logging in or making a payment.
- You’re asked for personal information or banking details.
- The sender’s email address looks suspicious.
- You’re not sure if the message is real.
What should you do if you receive a suspicious email?
- Don’t click on anything. Not on links, not on buttons, not on images.
- Don’t open any attachments.
- Do not enter any information.
- Delete the email immediately.
Did you click on the link or enter any information anyway?
- Did you enter your bank information? Call your bank immediately.
- Did you enter other information? If so, change your password immediately.
- Scan your computer or phone with an antivirus program.
- Report the fraudulent email to the Fraud Help Desk at www.fraudehelpdesk.nl. This way, you’ll help other people, too.
Do you have any questions?
Not sure about an email? Don’t click on it. Contact our pharmacy. We’re happy to help.
Please note: there will be changes to the way we communicate about your medications
Log in to MijnGezondheid.net once to access secure information about your medication
To securely share your medical information, we ask that you log in once via DigiD at MijnGezondheid.net. After that, you can also use the MedGemak app.
Why?
We’re discontinuing the paper notices about brand changes. Due to the frequent changes caused by supply issues and our preference policy, these notices are no longer reliable.
What will stay the same?
We will still notify you of important medication changes, such as a different drug, a different strength, or other relevant changes.
Need help? We’re happy to assist you.
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More than forty years ago, Theo Benraad, a native of Terborg and a pharmacist, opened the pharmacy in Terborg. Later, together with colleagues, he opened the current pharmacy in Ulft. To this day, the family-owned business remains committed to personalized care, satisfied patients, and strong collaboration.
Forty years ago, this happened offline, and now it happens online as well. The close collaboration between the pharmacies and pharmacy branches in Gendringen and Silvolde—as well as with the general practitioners—is remarkable. (Emergency) medication delivery, the medication dispensers in Terborg, Silvolde, Ulft, and Gendringen, and in-house production of the medication roll are examples of how highly qualified pharmacy staff work every day to provide the highest level of individualized care to patients in the region.