Q&A

Check your pharmacy's website for opening hours and whether the pharmacy has a medicine dispenser for out-of-hours drug pickup. Outside opening hours, we also have our service pharmacy. So you can always go there. We call that 24/7 service.

This is only possible in the exceptional situation where your general practitioner and the pharmacist jointly determine that there is a medical necessity. This can happen, for example, if you have an allergy to abnormal excipients.

In case no alternative is available, the pharmacy makes an attempt to order it abroad.

The advantage of having a pharmacy affiliated with Network Pharmacies is that the pharmacies in that network exchange a lot of knowledge and cooperate with each other. This means that you can be confident that your pharmacy is always up to date with the latest developments in pharmacy; both in terms of care, and in terms of drug supplies. And the name also reveals that a Network Pharmacy operates in a network of healthcare providers in your area. So your pharmacy works closely with the family doctor and other local health care providers. Ultimately to oversee your health together.

First, choose your pharmacy. Registering with the collaborating pharmacies of Network Pharmacies is easy.

It is difficult to pinpoint a specific cause. Because worldwide drug production has shifted to India, there is a great dependence on just a few global producers. If production then comes to a halt there, we eventually notice it in the Netherlands as well. In the Netherlands, we have low drug prices. This means that our country is not always attractive for the pharmaceutical industry to sell drugs. Other countries take precedence for supply. Want to know more about the background of drug shortages? Then click here.

The pharmacy deals with drug shortages on a daily basis. Still, we make every effort to offer you a suitable alternative in the event of a shortage. If the medicine you are taking is suddenly no longer available, there are a number of options:

1. You will receive a medicine with the same active ingredient and strength, if available.
2. If no alternative is available, we will consult with your doctor. We will discuss this with you. So you don't have to do anything.

Contact your pharmacy. We are happy to help.

This is only possible in the exceptional situation where your general practitioner and the pharmacist jointly determine that there is a medical necessity. This is possible, for example, if you have an allergy to abnormal excipients.

In case no alternative is available, the pharmacy makes an effort to order it abroad.

First make a choice: Do you choose automatic replay, do you want to replay yourself via app or web, or do you prefer to replay via landline phone? And then sign up!

Send the pharmacy a message using the contact form on the your pharmacy website.

Send the pharmacy a message through the contact form on the your pharmacy.

Your health insurance company determines which drugs are reimbursed. That means you sometimes have to pay extra. The pharmacy is required to follow your health insurer's policy.

In most cases, the health insurance company reimburses one brand of the same type of medicine. We call this the so-called preferred brand. Read more about the preference policy.

You can ask your doctor to issue a medical necessity for another brand. Is that medical necessity not there according to the doctor or pharmacist? Then you must pay for medication of this brand yourself.

Ncontact your pharmacy.

This is only possible in the exceptional situation where your general practitioner and the pharmacist jointly determine that there is a medical necessity. This is possible, for example, if you have an allergy to abnormal excipients.

In case no alternative is available, the pharmacy makes an effort to order it abroad.

Then contact the pharmacy, we will adjust the medication in the role in consultation with your doctor.

Contact your pharmacy.

You can request a "vacation roll" from us. Then you get your medicine roll once for a maximum period of four works. Please note: if you use medication that requires special customs papers, please arrange this on time. How to do that, read here.

Look at your pharmacy's website. There you can sign up for delivery or the medicine dispenser.